Kum & Go in Coralville, IA Open now

Reviews about Kum & Go

• ★ ☆ ☆ ☆ ☆

  August 05, 2020, by Tina Tiainen
  Staff was rude. A lady literally shooed me away when I tried to fuel up tonight when my car was on empty. They have a special pump that you are apparently not allowed to use. Said pump has no obvious markings informing you of this besides a tiny ignorable sticker that is the size and style as all the other stickers on a gas pump. That pump was supposed to be for handicapped people (first time I've ever seen or heard of such at a gas station), however they didn't bother to paint a symbol on the ground or give any obvious indication of that. Just a tiny camouflaging sticker that you can't see while driving. Not to mention, they chose the outermost pump to be the handicap one, which makes even less sense. How are the people who you intend to use this pump supposed to find it if it's largely unrecognizable? How am I supposed to know not to pull up at it? Why should staff have to stop doing their job to exit the building, just to scare off customers from that pump? If you want customers to know about it without staff having to resort to rude hand gestures from across the parking lot, then label it in an obvious way like normal parking lots do. I applaud this company's attempts at ADA compliance, but their horrible execution with labeling and subpar customer communication strategy may help lose more customers than it gains if this keeps up. I'll be avoiding this chain in the future.